• Can I order multiple pieces of the same model?

To ensure that all fashion enthusiasts have an equal opportunity to purchase our exclusive pieces, the following limit applies: a maximum of 1 piece of the same model in the same size per order. You are, however, welcome to add multiple different items or different sizes to the same order.

• How often do you add new collections?

We add new fashion pieces and fresh collections regularly – every few days! Keep an eye on our website and our Instagram profile so you don't miss out on new arrivals, as the stock of individual series is strictly limited.

• How do I know that my order was successfully placed?

After completing your purchase, you will receive a confirmation email with your order details. If you cannot find the message, please check your Spam or Promotions folder.

• How do I know which size will fit me?

Precise measurements of the product in centimeters are listed next to each item. For trousers, we specify both the outer length (from waist to hem) and the inseam length (from crotch to floor). We recommend comparing these measurements with your favorite pieces at home.

• What is the composition of the clothing?

The exact material composition is stated in Slovenian on each product in the online store and on the sewn-in garment label (cotton, viscose, elastane/lycra, acrylic, etc.).

• What does it mean if an item contains elastane or lycra?

This means the material is pleasantly stretchy, comfortable to wear, and retains its original shape perfectly after use.

• Where do you ship packages?

We currently provide reliable and fast delivery throughout Slovenia, Croatia, and the EU.

• How much is the shipping cost and what is the delivery time?

Orders placed on weekdays are dispatched within 24–48 hours. The estimated delivery time is 2–4 working days. The exact shipping cost is automatically calculated at checkout when completing your order.

• How can I track my package?

As soon as the carrier picks up your package, you will receive an email with a tracking number, which allows you to monitor the location of your shipment at any time.

• How do I use a promotional discount code?

Simply enter the discount code in the "Discount code" field during checkout in your cart or at the checkout page and click "Apply". The discount will be automatically deducted from the total amount.

• How can I receive a 15% discount for my next purchase?

Wear your new style, take a photo or video, and tag us in your post or story on Instagram using @dimeli_boutique. We will be happy to send you a unique code for a 15% discount on your next fashion choice via direct message!

• What should I do if the size or model does not fit me?

In accordance with the law, you can easily return any item within 14 days of receiving the package. The garment must be unworn, unwashed, undamaged, and equipped with all original labels.

• How do I start the return process?

For any questions regarding exchanges or returns, please write to us at our official customer support email address, where we will provide you with all the instructions and the return address.