Privacy policy

Privacy Policy

Last updated: August 5, 2026

TEOMIA GROUP, trgovina in storitve d.o.o. (hereinafter "TEOMIA GROUP d.o.o.", "Data Controller", "we", "us", or "our") operates the online store and website DiMeli Boutique (dimeli-boutique.com), including all related information, content, features, tools, products, and services ("Services"). 

The DiMeli Boutique online store is powered by Shopify Inc., which allows us to provide our services securely. This Privacy Policy describes how we collect, use, process, and disclose your personal data when you visit, use, or make a purchase from our online store, or otherwise communicate with us.

The Data Controller of your personal data is:
TEOMIA GROUP d.o.o.
Pot k Savi 23K, 1000 Ljubljana, Slovenia
Registration Number: 7559089000
VAT ID / Tax Number: SI14493535
Email: info@dimeli-boutique.com | reklamacije@dimeli-boutique.com

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Data We Collect or Process
The term "personal data" refers to any information that identifies you or can reasonably be linked to you. Depending on your interaction with our Services, we process the following categories of data:
- Contact details: first name, last name, billing address, shipping address, telephone number, and email address.
- Financial and payment details: payment method, payment confirmations, and details required to process transactions (payment card details are handled directly by secure payment service providers and Shopify Payments).
- Account details: username, password (encrypted), account preferences, and history.
- Transaction data: purchased products, viewed products, items placed in the shopping cart or wishlist, previous transactions, and returns or complaints.
- Communications with us: the content of messages, inquiries, and support requests you send us via email (info@dimeli-boutique.com or reklamacije@dimeli-boutique.com).
- Technical and device data: IP address, browser type, network connection, operating system, and unique device identifiers.
- Usage data: information regarding your interaction with the website, time spent on pages, and browsing behavior (collected via cookies).

2. Legal Bases and Purposes of Data Processing
We collect and process your personal data in compliance with Regulation (EU) 2016/679 (GDPR) and the applicable Slovenian Personal Data Protection Act (ZVOP-2) based on the following legal grounds:
- Performance of a contract (Article 6(1)(b) GDPR): to process and fulfill your order, arrange parcel delivery, process payments, facilitate returns, and provide customer support.
- Legal obligation (Article 6(1)(c) GDPR): to comply with tax and accounting statutory obligations (e.g., issuing and retaining invoices).
- Legitimate interests (Article 6(1)(f) GDPR): to prevent fraud, maintain website security, optimize e-commerce operations, and conduct direct marketing of similar products to existing customers.
- Consent (Article 6(1)(a) GDPR): for sending newsletters, promotional offers, and deploying third-party analytical and advertising cookies. You may revoke your consent at any time.

3. How We Disclose Personal Data
To ensure the operation of our online store, we only disclose your data to trusted contractual data processors:
- Shopify Inc.: for web store hosting and technical order processing.
- Delivery services (e.g., Pošta Slovenije, DPD, GLS): to deliver ordered items to your address.
- Payment service providers: for the secure processing and verification of payments.
- External accounting services: to comply with statutory and tax reporting obligations.
- Advertising and analytics partners (e.g., Meta, Google): to display relevant advertisements and analyze site traffic (strictly on the basis of your cookie consent).

4. International Data Transfers
Because our online store operates on the Shopify platform, certain data may be transferred to and stored outside the European Economic Area (EEA), primarily in Canada and the United States. Any data transfer outside the EEA is carried out subject to appropriate safeguards, such as European Commission Standard Contractual Clauses (SCCs) or adequacy decisions.

5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Invoices and transaction records are retained for 10 years in accordance with Slovenian tax law. Data collected on the basis of consent (e.g., newsletter subscriptions) is retained until you withdraw your consent.

6. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access: the right to obtain confirmation and access to your data,
- Right to rectification: the right to correct inaccurate or incomplete data,
- Right to erasure ("right to be forgotten"),
- Right to restriction of processing,
- Right to data portability,
- Right to object to processing based on legitimate interests or for direct marketing purposes,
- Right to withdraw consent at any time.
To exercise any of these rights, please contact us at: info@dimeli-boutique.com.

7. Right to Lodge a Complaint
If you believe that the processing of your personal data violates data protection laws, you have the right to lodge a complaint with the competent supervisory authority in the Republic of Slovenia:
Informacijski pooblaščenec RS, Dunajska cesta 22, 1000 Ljubljana, email: gp.ip@ip-rs.si, website: www.ip-rs.si.

8. Children's Data
Our website and Services are not directed to individuals under the age of 15. We do not knowingly collect personal data from children. If you are a parent or guardian and discover that your child has provided us with personal data, please contact us for its immediate deletion.

9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect operational changes or legal requirements. The updated policy will be posted on this page with the revised date indicated at the top.

10. Contact Us
For any questions regarding data protection or this Privacy Policy, please contact us:

TEOMIA GROUP d.o.o.
Pot k Savi 23K, 1000 Ljubljana, Slovenia
Email: info@dimeli-boutique.com
For complaints and returns: reklamacije@dimeli-boutique.com