Refund policy
Return and Refund Policy
At DiMeli Boutique, we want you to be completely satisfied with every purchase. If you are not happy with your received item, you have the right to return it within 14 days from the date of delivery.
You have the right to withdraw from the contract within 14 days of receiving your shipment and request a refund or an exchange of the product.
Eligibility Conditions for Returns
To be eligible for a return, your item must be in the same condition that you received it:
- unworn, unwashed, and unused,
- with all original tags and labels attached,
- in its original, undamaged packaging,
- accompanied by proof of purchase (order number or receipt/invoice).
Return Process
To initiate a return, please contact us first by email at: reklamacije@dimeli-boutique.com.
In your email, include your order number and the reason for the return. Once your request is confirmed, send the item to the following address:
TEOMIA GROUP d.o.o.
(Attn: DiMeli Boutique)
Pot k Savi 23K
1000 Ljubljana
Slovenia
Important: Return shipping costs are covered by the customer, except in cases where you received a damaged or incorrect item. We do not accept Cash on Delivery (COD) packages. Returns sent without prior notice via email will not be accepted.
Damages, Defective, and Incorrect Items
Please inspect your order upon receipt immediately. If you notice that an item is damaged, defective, or incorrect, please contact us right away (no later than 48 hours after delivery) at reklamacije@dimeli-boutique.com with a description and photos of the issue. We will resolve the matter as a priority at our own expense.
Exceptions / Non-Returnable Items
For health and hygiene reasons, returns cannot be accepted for the following items:
- underwear, swimwear, or socks if the protective seal/packaging has been opened or removed,
- custom-made or personalized items,
- gift cards.
Exchanges
The fastest way to ensure you get what you want (such as a different size or color) is to return the item following the procedure above and, once the return is approved, make a separate purchase for the new item through our website.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note: It may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved and you still have not received your funds, please contact us at reklamacije@dimeli-boutique.com.
