Shipping policy
Shipping and Delivery Policy
At the DiMeli Boutique online store (dimeli-boutique.com), operated by TEOMIA GROUP d.o.o., we make every effort to ensure that your ordered fashion pieces are delivered to your address as quickly and safely as possible. For reliable and fast parcel delivery, we partner with the courier service GLS (General Logistics Systems).
1.Order Processing and Dispatch Time
Weekday orders: All orders placed Monday through Friday will be processed and handed over to GLS the next business day.
Weekend and holiday orders: Orders placed on Saturdays, Sundays, or statutory non-working holidays in the Republic of Slovenia will be dispatched on the next business day.
2. Shipping Rates and Free Shipping Thresholds
The delivery fee is automatically calculated at checkout based on your selected destination country and total order value:
Slovenia:
Shipping cost: €4.95
Orders over €90.00: FREE SHIPPING
Croatia:
Shipping cost: €6.90
Orders over €90.00: FREE SHIPPING
Zone 1 (Czech Republic, Hungary, Poland, Romania, Slovakia):
Shipping cost: €8.50
Orders over €100.00: FREE SHIPPING
Zone 2 (Austria, Belgium, Bulgaria, Denmark, Germany, Italy, Lithuania, Luxembourg, Netherlands, Portugal):
Shipping cost: €9.90
Orders over €130.00: FREE SHIPPING
Zone 3 (Estonia, France, Greece, Latvia, Monaco, Spain, Switzerland, United Kingdom):
Shipping cost: €11.90
Orders over €150.00: FREE SHIPPING
Zone 4 (Finland, Ireland, Serbia, Sweden):
Shipping cost: €14.90
Orders over €290.00: FREE SHIPPING
Zone 5 (Malta, Norway):
Shipping cost: €19.90
Orders over €220.00: FREE SHIPPING
Zone 6 (Cyprus):
Shipping cost: €28.90
Orders over €250.00: FREE SHIPPING
Notice on customs and import duties (for non-EU countries – e.g., Switzerland, United Kingdom, Serbia, Norway):
For shipments delivered outside the customs territory of the European Union, customs duties, import VAT, or local customs processing fees may apply as assessed by the customs authorities of the destination country. These potential additional costs are the sole responsibility of the customer and are not included in the item prices or shipping rates.
3. Shipment Tracking and Estimated Delivery Times
Once your parcel leaves our warehouse and is handed over to GLS, you will receive an email and/or SMS notification containing your tracking number and a tracking link.
Slovenia: Delivery typically takes 1–2 business days from handover.
EU Countries: Delivery typically takes 2–6 business days (depending on distance).
Non-EU Countries: Delivery typically takes 4–10 business days (depending on the speed of local customs clearance procedures).
Flexible Delivery (FlexDelivery): On the day of delivery, you will receive a notification with an estimated delivery window. Using the link provided, you can adjust your delivery date or redirect your parcel to a pickup point or parcel locker (where supported).
4. Parcel Receipt and Transport Damage
Upon receiving your shipment, please visually inspect the package. If you notice visible signs of damage, tampering, or tearing:
You may refuse delivery and request that the courier complete an official parcel damage report.
Please notify us immediately via email at reklamacije@dimeli-boutique.com, including photographs of the damaged packaging and the affected item.
We will handle your case with top priority and ensure you promptly receive a replacement item or a full refund.
5. Delivery Inquiries and Contact
Should you have any questions regarding your order status or shipping, we are happy to assist:
TEOMIA GROUP d.o.o.
(Attn: DiMeli Boutique)
Pot k Savi 23K, 1000 Ljubljana, Slovenia
Email for general inquiries: info@dimeli-boutique.com
Email for claims and transit damage: reklamacije@dimeli-boutique.com
